Testimonials

4.9

Based on 433 reviews

Evelyn Rivera

22:32 22 Feb 20

This is the first time I use this company Atlas Heating. I was very impress with the response. I called the call center... 0n Saturday at 10 am and by 10:15am I had a call from Brandon Gregoire the technician to schedule an appointment for the same day. The appointment was scheduled for 3 pm and because he finished the job before my appointment he called me to see if he could come sooner. That was very professional of him. Of course I told him yes after waiting a week to get heat. I had called other companies a week ago and they never responded until I decided to call Atlas Heating. Brandon is very professional and knowledgeable in his field. He explained everything he did in details and withing 20 minutes he found the problem. In addition to fixing the problem with my heating system he made some observation of how the other company that had installed my system last year. He explained to me how the system was designed to work and to be installed. He made the recommendation to install it as it was designed to be in order for the best effective use. My system is now working great thanks to Brandon's expertise. Do I recommend this company? The answer is YES! Thank you Brandon!read more

Shanice Norris

16:19 19 Feb 20

David was awesome! Very friendly. He is very knowledgeable and explained everything that he had done and/or checked.... Atlas provided clear instructions prior to appointment. They also provided appointment time updates via text message which I appreciate. David arrived early which was great. Thank you David!read more

Freddy Bullock

17:27 15 Feb 20

I want to thank Danielle for her excellent service. She came and serviced our heating unit in a timely manner. She... explained everything to us by making sure she went over all issues with our heating unit and explaining the Atlas service plan. Thanks Danielle for a great job!read more

Angela Avelar-Beaumont

17:57 07 Feb 20

Ola is a very skilled technician! He was polite and respectful the entire time he was at my home. He took the time to... show me and explain what was going on with my hvac unit. I feel as though he did a thorough job and I appreciate his attention to detail. Plus, he was very kind to my daughter while she tried to insert herself into the conversations. I would highly recommend Ola and Atlas!read more

Lindsey L

15:18 20 Jan 20

Danielle is an awesome tech! Super friendly and knowledgeable and explained what she was doing and why throughout the... whole process. I also think the estimate I received was reasonable. Highly recommend Atlas (especially if you get Danielle!)read more

Melody

17:12 16 Jan 20

Atlas is a great company! Called and they were out to check our unit in less than four hours. Our technician Ola was... very knowledgeable and work in an efficient manner. Will definitely call them again!read more

NeCole Reese

18:40 07 Jan 20

Atlas is great. We had to cancel several appointments due to inclement weather and they were really great about... following up and staying in communication. Ola and his assistant Tyler were great. He was really great at communicating what he was doing during the entire process, even leading up to their arrival and they were extremely punctual. While I am in this area I will definitely be using ATLAS for my future HVAC needs.read more

Sean Ollu

18:58 20 Dec 19

Danielle did an amazing job with my ac unit. She took time to explain the issues with the system and recommended... solutions to those she couldn't fix right away. Overall, she did a very professional jobread more

Melissa Mahabir

17:45 17 Dec 19

My experience with Atlas was excellent. Communication prior to the appointment was great. Danielle and the other... technician arrived on time. She was extremely thorough, knowledgeable, and pleasant. I really feel like they went the extra mile to diagnose my issues and correct what they could. I feel like I can trust them to do the work needed.read more

Sheena Williams

18:34 11 Dec 19

Ola did an excellent job! He arrived on time was professional and very personable. He was very knowledgeable too. Give... me suggestions to upgrade my units and was NOT pushy on selling anything.read more

Kristen Lorensen

19:10 25 Nov 19

We were very impressed with the amazing work and customer service given to us today by Atlas! The professional who... serviced our HVAC was Danielle and she couldn’t have been any more friendly, helpful, and nice to talk to. We would recommend Atlas to anyone!read more

Alex Schoiber

18:34 02 Nov 19

Called at 10:30am and had a technician out by 1:15pm on a Saturday! Brandon was able to quickly diagnose the problem... and fix it without any problems. Brandon took the time to go the extra mile to ensure everything was good with our system! Would highly recommend Atlas!read more

Dr. Christine Green

02:23 02 Nov 19

We needed to have our air conditioner checked at our local church. The employees answered immediately, made an... appointment in a timely matter, and provided great service. They were very honest and if their company did not provide the services we needed, they referred us to another honest and reliable company. I could call Mr. Pat, the owner and Brandon. They would call back immediately and help with any assistance that was needed. I highly recommend this company. They are well oriented in customer satisfaction, not just making money. They are blessed because they are doing what God requires of us; taking care of, loving His people, and being honest and reliable; always ready to serve. They recently installed an air conditioning unit in my friend's house and they, too, are well pleased with the discounts and quality (not quantity) service given. We need to see more honest companies like this with integrity. Amenread more

Barbara and Bill Reimer

12:36 27 Oct 19

The tech showed up on time and even gave us a courtesy call 15 minutes out, which we appreciated. He was very efficient... in checking everything and delivered great customer service by being friendly and informative. After his inspection, he took the time to explain his findings and recommendations. We appreciate your business and will continue to use Atlas for serviceread more

Bob Gruber

21:39 10 Oct 19

Highly recommended! Technicians were on time, polite, efficient, and considerate. Service and product were delivered as... quoted. Thank you Pat for the professional service. > > Update... my previous remarks were after replacing my old main unit. I was so pleased with that job I just had my older upstairs unit replaced today. If you are reading this review in anticipation of HVAC work I strongly recommend that you call Atlas Heating and Air Conditioning. Based on two experiences with them (and four previous companies) they are the best in the in the area.read more

Richard Sealy

18:02 30 Sep 19

Quick awesome service. Danielle was very professional and took the time to answer all of our questions and concerns. ... Called Atlas and they were able to service us the same day. Would definitely recommend and use this company again.read more

Terri Hawkins

22:01 24 Sep 19

Danielle was incredible. She came in and automatically saw what the problem was. I can’t thank her enough for fixing... my ac unit. I personally want her to come back for all my service unit needs. I recommend everyone personally ask for her. She will definitely take care of business. Danielle by my book is the best person on staff. Ms. Hawkinsread more

Jeff Klima

20:09 09 Sep 19

So where do I start. They were on time. Very professional very courteous. The price was right and they did exactly what... they said they were going to do. Clean up their mess. Did not hardly know they were even there. Would recommend very highly. We are looking forward to doing more business with Atlas Air Conditioning.”read more

M J

14:00 05 Sep 19

My Husband called Atlas Heating and Air Conditioning, from start to finish "TOTAL PROFESSIONALISM!!! They diagnosed the... issue quickly, told us what was to be done to rectify the issue, Janet was awesome at working with us in reference to scheduling. Ola and Brandon arrived earlier than anticipated which was AWESOME, got directly to work and we couldn't be happier. Thank you to the staff of Atlas Heating and Air Conditioning for all of the assistance that they provided. I would absolutely recommend them to anyone with any type of heating or a/c issue or simply for service!!!!!!!!read more

Kristine Vazquez

15:39 30 Aug 19

Five stars for this business! Our upstairs AC wasn't working so my husband called and they had someone come out the... very next day to take a look at our AC unit. Ola was very professional and explained in great detail what he found wrong with the system. He provided price quotes and was upfront about everything. He was polite and very professional. He fixed what was wrong and explained what needed to be done in the future. I would highly recommend this company to our friends and neighbors!read more

Cyndee Farrell

18:49 22 Aug 19

I feel a sense of security when we deal with Atlas and their service technicians. The whole process of them doing our... bi-annual service check is pleasant and informative. I have met some of the most personable and knowledgeable technicians as a customer of Atlas. Over the years, they have serviced our 13 yr old unit and installed our brand new unit in 2017. Today our service tech was Ola and I am very pleased with his knowledge, professionalism and answers to my questions. Thank you!read more

Kelly Arroyo

15:04 18 Aug 19

Ola was extremely friendly and through. He came out to fix our AC today (Sunday) when he could be with his family. We... are extremely thankful and highly recommend this company for your AC needs. Our AC is no longer at 81° and is livable. It was a fairly quick visit because he optimized his time with hard work. Again, I can’t emphasize enough how personable Ola was.read more

Starla Jenkins

16:07 15 Aug 19

Ola is AMAZING! He explained everything and I got to ask questions. He even went above and beyond. I really appreciate... that he took the time to put me at ease. Really friendly and very knowledgeable. He knows his stuff and that is extremely important. Honesty goes a long way in his integrity is impeccable!read more

Shirley Bernier

13:37 12 Aug 19

Danielle came out to the house this morning to check out our ac unit. It wasn't working as well as it should. She... looked at everything and explained exactly what was going on with our unit. She also gave us various ways to not only fix the cooling issue in the house but also helped us quickly and efficiently with the fixes to the ac. She is very upbeat, honest, and extremely kind. Worked through all of our questions and concerns and gave a better understanding of how the ac/heater works in our home. We will be calling Atlas again for all of our heating and cooling needs.read more

Justin

20:50 09 Aug 19

We recently had some issues with our AC and contacted Atlas. They sent out Brandon Gregoire, and he was able to quickly... identify the issue and each step he would be taking with a quote beforehand. There were no surprises, no messing around, and great service the whole way through. I would strongly recommend Atlas to anyone looking for a great company.read more

Christian Downs

14:06 09 Aug 19

100% Satisfied with Atlas! Customer service has been outstanding from sales, techs, back shop and the owner. They... installed a new unit last year and are keeping my old one in good shape! Senior Tech Brandon Gregoire took todays service call. He was precisely on time, friendly, polite, very efficient and easily explained the answers to my questions. Look no further than Brandon and Atlas!read more

Robin Smith

15:33 07 Aug 19

I normally do not complete reviews since they would hurt most companies. I have to say that I was completely blown... away by the service, patience and knowledge of Danielle from Atlas Heating and Air Conditioning. Completely thorough with the maintenance of my two systems and explained everything to me on her recommendations. It does not hurt that she is also a friendly person. The explanations she supplied were very detailed and I really appreciated. Highly recommend Danielle and the company.read more

Erica Sanders

12:57 05 Aug 19

Today's service visit was pleasant and smooth from start to finish. I highly recommend their Total Comfort maintenance... plan. A special thanks to Ola for taking the time to bringing certain issues to my attention, no matter how small.read more

Cindy Mc

17:20 02 Aug 19

AC broke was over 90 in house. All Atlas services were very punctual and well mannered. Olaf, Jamie and Tyler could... not have done better. They stuck with it in heat until job was done and they tested AC and heat to make sure all was right. Cleaned up work site to look better also.read more

Christin DuBois

14:28 29 Jul 19

Very happy with the service! Took his time to go over everything, explained repairers before fixing them. Fantastic... customer service! Prices are very affordable. Highly recommend them!read more

M Willis

15:49 26 Jul 19

Mr. Ola is amazing. As an Atlas technician he was honest and clear about every step he took. I am always apprehensive... about technical things but he made me feel confident in my decisions because he laid out all the options that were available to me, and didn’t just give me one option. Thank you so much for your expertise and for caring about your customer.read more

Larry Conger

03:16 26 Jul 19

Pat and his crew always come out and do a wonderful job for me, I get them to inspect my heating and air conditioning... systems and they always make recomendations to help keep my systems running smoothly. Customer service is top notch and they will go the extra mile for you however they can to please the customer. The south is very hot and humid, so if you need a great working system or just need a brand new heater and AC system, these guys are the best and very prompt. They came through many times for me in the past and I appreciate them by being a loyal customer.read more

Takezo Miyamoto

16:55 07 Jul 19

First: Completely professional, and personable. I had done most of the troubleshooting prior to the technician... arriving. He verified my findings and found more He told me they won't perform the repair because they can guarantee the work and will be back again, honesty and integrity. They gave me a quote and it was approx. What I figured to replace my aging AC & air handler unit. R22 refrigerant is not cheap. The install team put fabric tarps down and wore plastic covers over their shoes to protect our floor. Cleaned up attic and floor when complete. This is not some fly by night company if the deal seems to good to be true, it probably is. If I had more than 2 thumbs to out up I'd give it to them. Atlas Heating & Air Conditioning gets my highest praise!read more

J Gates

21:29 02 Jul 19

Atlas is the BEST A/C Company we’ve dealt with so far. Very HONEST, EFFICIENT, and PROFESSIONAL. They do EXCELLENT... thorough work and no hidden fees. I would HIGHLY recommend Atlas for any A/C replacement or repairs.read more

Jen Marty

14:39 01 Jul 19

I have used Atlas Heating and Air for several years now. This company has some of the friendliest customer service... agents and prompt, courteous, extremely knowledgeable technicians. They have always showed up on time, causing me never to have to wait. When a part went out on my A/C, they had someone at my house the same day I called (during the summer, which is the busiest time of the year for them). Based on my experiences I would say Atlas is the #1 company in the CSRA.read more

Jay Bo

21:42 11 Jun 19

2016: 100% great experience with Atlas. We have four Heating and A/C units serviced with them and have never been... disappointed. Always on time, great prices, and truly concerned about the quality of their work. I used four or five other companies in town before I found Atlas. I'll never use anyone else again. I only wish I'd found Atlas sooner. 2018: Another great service from Atlas...Danielle was exactly on time for the appointment. She was friendly, knowledgeable, and took the time to answer all of our questions in such a way that it was easy to understand. She listened to our issues and thoroughly presented us with the possible causes and solutions. I felt that she was extremely honest and genuinely cared about providing the best service possible. I have delt with Atlas Heating and Air for multiple problems, routine maintenance and new A/C units. I would recommend Atlas to anyone needing Heating or A/C assistance. 2018: My last old A/C finally died. I already knew that I was going to have Atlas do the work but just out of curiosity I had two other reputable companies stop by and give me a quote. Both companies have been in the area for several decades and do fine work. All three companies including Atlas suggested the same brand and model for the replacement A/C. The difference was between $700 and $1300 dollars more than my quote with Atlas…for the same equipment. Again, top quality service, best price and Atlas didn’t try to sell me things I didn’t need. They had my furnace and A/C installed in less than seven hours. Thanks again, Atlas. 2019: Atlas was superb as usual. On time, courteous, and through. Best service in town. I would definitely recommend Atlas to anyone need heating or air service.read more

Natalie McLeod

03:43 05 Jun 19

The folk at Atlas are always willing to help. They have tackled some tough jobs for me at my home and at some... commercial properties I own and the always come through. Too often I found service personnel who obviously did not know much about the Carrier Infinity units that were installed in the apartments in my building. Atlas can handle those, the mini-splits, and my home units, equally well. Thank goodnes I have them on my team!read more

Steven Yi

13:42 28 May 19

Danielle is a great technician! I've also had the pleasure of working with Patrick. They both go above and beyond and... am very happy with the service they've provided thus far. Much better than the competition in my opinion (Sig Cox and Busby's).read more

Eric Fekete

15:56 16 May 19

Great staff and service. We had Atlas Air contracted through our property manager to address an issue with the AC at... our rental property. Daniella was quick to respond, took the time to do a thorough assessment of our system, and completed the repair. In addition, she noted that the type of refrigerant in the system was outdated and is being phased out by the EPA, and provided us additional resource material for more information on the initiative. She also noted that the system was past its expected lifespan, and offered several options for replacement, including favorable financing options. We decided to sell the property, but this repair helped us avoid a larger expense when getting the house ready for sale. We couldn’t be more satisfied with the work and appreciated the thoroughness of Danielle, who took the time to detail the issue in writing. I’d highly recommend them to care for your needs. In this day and age where customer service and personalized attention seems to have gone out the window, this company know how to bring back that old-world touch of class.read more

Kathleen Cavender

13:21 15 May 19

Editing my review after 7 months. Something has changed recently. Their technicians are wonderful and do their jobs... well. Their front office is abyssmal. I've scheduled maintenance with them twice in the past few months and they've no-showed. They did it twice last year as well. Their billing department isn't exactly on par either. Update 5/15/19 - Atlas reached out to me today to find out where the communication break down happened. I appreciate that.read more

Morgan Gillies

22:23 25 Apr 19

Danielle came to inspect both of our AC units at our home. She was extremely knowledgeable, friendly, and professional.... She explained everything in great detail that I didn’t understand and answered all of our questions. We will be contacting them for all future needs and regular service. Would/will recommend them to everyone.read more

Heidi Elson

22:51 10 Apr 19

Masters week in Augusta, GA and Pat with Atlas came to the rescue! We had rented out our home for Masters and when the... guests came home the house was hot and the air conditioning was not coming on. Pat called me back after 5:00pm and came right over! His customer service is exceptional and fast! Highly recommend this Heating and Air Conditioning company. I have used them for my home and rentals and they are honest and trustworthy.read more

Andy Strain

16:53 29 Mar 19

Excellent customer service which is a breath of fresh air these days. Joe did an excellent job checking both our units... and letting me know future suspect parts that are nearing their life expectancy. He was about 10-minuets early and was very respectful in our home making sure to wear shoe covers. He answered all of my questions (and I had a lot of them) and he was never put out with me asking. If I could give more than 5-stars I would for sure. Very pleased with the service and overall company.read more

Alexis McGruder

05:10 04 Feb 19

I highly recommend!!!! This company was such a BLESSING! They assisted us in such a timely prompt manner! As soon as we... called they were willing to help us! They were more concerned about fixing our issue than themselves! The staff were so attentive and kind including front desk employee, to all the techs that came out, to the manager Patrick! They showed more than excellent customer service! They are absolutely the BEST!read more

Steve Krecskay

11:06 24 Jan 19

Atlas could not be more terrific. They were extremely prompt, very courteous and resolved my problems with my AC unit... with great efficiency and attention to detail. I would not hesitate to highly recommend them to anyone with need of heating or air conditioning service. They also provide a great twice a year check up for an extremely reasonable price and are very thorough in their inspection of your system. I would not even consider calling anyone else in the future. “Prompt and courteous. Technician was very knowledgeable and tracked the problem down no matter how long it took. Office personnel were very quick and attentive to my need for service and scheduled and dispatched Technician almost immediately. I am extremely satisfied with Atlas”read more

melanie2341b

23:24 12 Jan 19

Incredible Service! I called after 9 o’clock due to my heat being out, the receptionist I spoke with was kind and... quick to have a technician give me a call. My technician called me within 5 minutes, he asked me question about what was happening and then helped guide me through troubleshooting the issue myself, and to help him figure out the underlying issue. My technician even FaceTimed me in order to see my unit to further examine the issue. I scheduled a service for the following day, and my technician was on time for my appointment, worked quickly, diagnosed the issue accurately, and fixed my unit and restored my heat! I am absolutely blown away by the quality of the customer service they provided and how the technician went above and beyond in helping me through my service. What a wonderful company! I will be recommending them to everyone I know.read more

Jacquelyne brown

02:57 11 Jan 19

This was my first time using Atlas heating and air conditioning. Janet was so helpful setting up my appointment for the... first time. Danielle was my technician. She was very thorough with her work when it came to our ac unit. She explained everything in detail. I finally feel like I found a company that is trust worthy and most importantly knows how to do there job and gets the job done. Thank you so much!read more

Janet Thomason

19:15 20 Dec 18

My association started with Atlas Heating and Air in 2013. I worked for a company where Atlas was one of our providers.... Pat was and is always professional. I moved away from the area but kept in touch. When I moved back 2 years ago he made me an offer I am grateful I didn't' refuse. I have been with the company now for 2 years. It is a pleasure to come to "work" each and every day. The "family" atmosphere that I experience here is by far the BEST work environment I have encountered. I feel valued, respected, and an important part of something much bigger than just a place to come to everyday. My journey has been a long and arduous one but I feel I am finally "home". Confucius once said,“Choose a job you love, and you will never have to work a day in your life."read more

Lesley Moore

13:15 20 Dec 18

Awesome service team. I have had several technicians service my home and they have all been wonderful. The last... technician came to check my system because there was a burning smell in the house. He checked everything and provided me with the details. This company has always been friendly, honest, and courteous.read more

Cindy Gartner

14:28 03 Dec 18

Early this summer, one of our AC units was not working correctly and the company that installed them in our new home no... longer exists. So, after looking around and reading reviews, I called Atlas Heating and Air. They got someone over in a short time frame. They were professional, clean and most important, honest. We are very happy to be using their services.read more

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