Testimonials & Reviews | Atlas Heating & Air

Atlas Heating and Air Conditioning Inc

4.9

Based on 934 reviews

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Garrett Sharps

12:59 20 Oct 22

Atlas Heating and Air company is very professional. I would recommend this company to all that I talk to about heat and... air. All the staff are very professional from manager, office, worker. The day of installation the owner came out to my house to see how I was doing. I never ever had that done with any company that I had working in my house before. The installer was great and friendly. If I ever need another AC or heat work done I would will call them. The most of all that I really love is that the office personnel let me come in and show me how to use a computer to help me so I can write this review. Love them all.read more

Jacob Kropf

16:24 21 Sep 22

Having been in home services for years, I've recommended Atlas to at least 50 clients and always got awesome feedback.... When it came time to replace my unit, you can guess who I called! It was nice to finally experience the service firsthand. The entire process from quote appointment to install was 6 days. Couldn't be happier! Thanks to the entire Atlas team for the exceptional service.read more

dl curry

16:16 02 Sep 22

Technician Cory arrived promptly, professionally assessed system and gave value added information. I am very impressed... with Cory skill set and knowledge base. I will certainly utilize Atlas Heating and Air. I will recommend their Services to all my family and friends.read more

Victoria Townsend

21:41 24 Aug 22

Alex came today as scheduled and let me know what he will be doing and did an excellent job overall! He thoroughly... explained everything he did, where everything stands as far as function wise and gave his recommendation on repairs. I am always impressed with professionalism and courtesy and he showed both today.read more

Ernest Mateer

23:49 22 Aug 22

Recently Atlas replaced my HVAC. The estimate was thorough and clear; the quoted price fair and the installation... prompt by a polite and efficient crew. A few days after completion, Atlas sent a person to perform a final inspection. This person took the time to explain various aspects of my new system that I was not aware of. I am a satisfied Atlas customer.read more

Kiana French

19:41 04 Aug 22

Atlas Heating and Air exceeds my expectations every time. They’re always prompt and willing to answer any questions.... I’ve had Alex perform maintenance on my system the last couple of times and he’s amazing. Always very friendly and so very knowledgeable. I recommend them to everyone.read more

William L

19:58 01 Aug 22

Been using atlas for a couple years now. Danielle is my usual technician. She’s great. Very competent, friendly and... most importantly honest. If I don’t need something she tells me. If I do need something she tells me. No salesmanship nonsense just a strait shooter and I certainly appreciate that. Unfortunately she is a cowboys fan, but even so, I’d recommend her to anyone.read more

Krystalynn

18:26 29 Jul 22

My technician Alex was amazing!! The other company cancelled on me last minute and Atlas was able to get me scheduled... within a couple of hours. My AC went out and Alex worked very diligently to find the problem and get parts that would've otherwise taken days to get. I'm so happy with this company and happy that Alex was my technician. I 1000% recommend this company and Alex!read more

Carla Harrison

21:25 18 Jul 22

Sunday evening, in the midst of this unbearable heat wave, our AC decided to quit working. Thank goodness it was 10pm... so it wasn’t as bad as it would have been at 10am! I called Atlas at 8am the following morning and was assured that our regular tech, Danielle, would be here between 11am & 1pm. How amazing is that!?! Not only did they send Danielle, I found out later that they pulled her from the jobs she was assigned and had another tech take her scheduled appointments on the other side of town so she could come here! Wow!! That’s some pretty amazing customer service!! Although we always ask for Danielle when we are scheduling routine appointments, we would have been grateful for anyone they could send on our short notice issue. I don’t think we have ever had a business go out of their way like this to ensure we had a tech that we know and trust! Wow is the only thing I can say about that!! We were so thankful to have the quick response and AMAZING customer service that the Atlas staff provided. We definitely will not hesitate to continue using them in the future…..not only for our home but our rental properties as well! If you want to be more than just another customer, you should definitely call Atlas!read more

Paulette Colden

11:18 12 Jul 22

Jamal and John installed my new HVAC yesterday and did a terrific job! They were efficient, thoughtful and competent. ... Brandon and Jennifer in the office were also very helpful and quick to respond. Atlas repaired my very old unit a couple of years ago, so this is my second time using Atlas and I can't say enough good about them! Highly recommended!read more

Paul Wiles

20:10 15 Jun 22

Atlas Heating and Air is an outstanding company. They are extremely responsive - I’ve had them come out same day in the... past. They’re very professional and friendly, and they make sure they explain everything they find. They won’t charge for any needless repairs and won’t recommend anything unless it truly needs to be fixed. I have used the total comfort package with them for two years now and will continue to be their customer as long as I live here. Very trustworthy and dependable. Today was just a dryer duct cleaning, but I’ve had them out probably 6 or so times for the HVAC. I highly recommend them for all your heating and cooling needs.read more

Thomas Nail

16:33 06 May 22

They did a really great job from start to finish. They were quick to come out and quote us on the two units for our... home. After accepting, they scheduled an install date right away. They even offered to move it up because they had a cancellation. On the day of the install, John, Jamal, Tyler and, Jamie tackled the removal in install of both units in 4 hours. That's in and out the door, clean up, and testing. I highly recommend you give them a call for your HVAC needs.read more

Christopher Woods

21:02 16 Apr 22

There is a reason Atlas has 5 stars on Google: All-around excellent experience. The person I worked with over the phone... (I believe Jennifer) was pleasant, attentive and communicative. Ryan, our technician, was very nice, professional and listened to our concerns and addressed all of them and more; he even brought attention to other minor issues (that would fall under warranty repairs). Atlas also offered very competitive pricing and was able to accommodate a next-day appointment. If we were staying in the area, Atlas would have definitely gained a new customer. But, we will absolutely be recommending them to friends in the area.read more

Chris Saxon

20:59 15 Apr 22

My technician, Ryan was spot on!! Great to see young men as professional, courteous, knowledgeable, and super friendly!... He called 30 minutes before my appointment time. I actually had to ask him to wait as I was about to shower. He had absolutely no problem with it. He fixed my old, blind mistake within 5 minutes and my AC was cooling. He explained the Comfort Care plan to me and when he told me the price, I was all in! Being new to North Augusta, I was unsure who to contact. I definitely made the right choice with Atlas! Highly recommend!!read more

Stephanie Jackson

23:12 09 Apr 22

Alex and Ethan courteously phoned to alert me that they were ahead of schedule and asked if I could accommodate an... earlier appointment - of course! They even allowed time for me to get dressed before arriving!The gentlemen arrived approximately at the estimated time, they took the necessary safety precautions before entering the house, and they detailed the expectations for the repair (that was just scheduled this past Tuesday).In no time, the job was complete, photos of the work was available, they asked my permission to adjust & reset my thermostat, informed me of "next steps," and welcomed any questions or concerns I may have had.I always use Atlas for my heating & cooling needs. You can count on them to be polite, punctual, prepared, professional, personable, patient, proficient & pleasing.Thank you, Alex & Ethan, for another pleasant Atlas experience!read more

Beth Guerrieri

17:00 24 Mar 22

The service was excellent. The service woman, Danielle, was on time and very knowledgeable. They respond quickly when... you need them. I would highly recommend this company.read more

David Oexmann

12:54 16 Mar 22

Atlas has provided great service over the years. Ola and John did a great job explaining all repairs and future... maintenance concerns. Would highly recommend. On a return visit Danielle did a great job! Arrived on time and finished repairs quickly.read more

Jeffery Hudson

23:15 04 Mar 22

The owner was very prompt and courteous. He even pointed out some other issues and helped me resolve them at no extra... charge.They were able to squeeze us in on short notice and it was greatly appreciated.I will definitely call them for any future HVAC needs.read more

Kevin Johnson

18:05 22 Feb 22

Cory did a great job throughout the process, starting with the initial quote action and details about what Atlas offers... its customer. He cleaned our ducts and he showed us before and after pictures which assured us the job was done. Cory was professional and answered questions we had. I highly recommend Atlas and this service representative, Cory. Great work!read more

Jeff Jones

21:45 16 Feb 22

Have been using Atlas for a few years now. Their staff is very experienced and polite. Ola is not only an excellent... technician but also a very nice person. I was impressed with their promptness and professionalism. I would definitely recommend this company.read more

Tiffany B

21:05 16 Feb 22

Cory was professional and friendly and did a great job with cleaning the air duct system in our house. There were some... ducts that weren't dirty at all, and instead of just automatically cleaning them, he gave me the option to just take them off the estimate. We would highly recommend Atlas for duct cleaning and will definitely use them again.read more

Christine Harris

21:07 11 Feb 22

This company is the best!! The lady Deena who answered the phone was so pleasant, patient and understanding. She got a... service technician out in 2 hours instead of days because we had no heat and a baby in the house. Alex the technician was very pleasant and thorough. He found a carbon monoxide leak that another company did not notice. I am so grateful that he he averted a tragedy. So… if you need a a good heating and air conditioning company call Atlas!!!read more

John Brittain

17:21 08 Feb 22

Atlas HVAC was very professional and knowledgeable on what I needed for my house. I had a system that was falling apart... and it was only a matter of a time before it failed. The Atlas technician went over everything with me to determine what the best feasible and financial route was - whether repairing or installing new equipment was better. Eventually, we leaned on installing new equipment based on the age of the current system. Atlas provided me many options for my budget, including models and finance options. The install went great. They were done in a day. I had the upstairs and downstairs units replaced. I am looking forward to using their yearly service plan. Overall, I would rate Atlas as excellent (5 stars), and would recommend to friends and family. Great job! Oh and one more thing - the owner does an amazing job at keeping quality at its highest!read more

Alan Rogers

21:31 04 Feb 22

Ola from Atlas serviced our units and completed some repairs. He provided excellent service. Also, Dena the office... was extremely helpful in keeping up updated on his expected arrival time. Patrick Cutlip is also very honest and a pleasure to do business with. Thank you!read more

Carly C

20:37 27 Jan 22

By far the best HVAC service I have used in years. I have lived all over the country and no other company has come... close to the high level of communication, professionalism, and quality that this company provides. I stumbled across the company when we moved to the area 2 years ago and I’ll never let anyone else near my system.Ola and Donald were at my house this week fixing ducts that were installed incorrectly when the house was built. The were courteous, explained the repairs fully, wore face masks in my presence, and had the system fixed and working again in under 2 hours. Great company, professional and skilled employees, highly recommend!read more

Terrence Alexander

13:22 27 Jan 22

Ola is one of the best technicians that I have been blessed to have when it comes to service and customer care. The... company is top notched! I been with them for over 4 plus years, and I will attest to the fact that in the Augusta area the entire team exceeds expectations. I recommend them for jobs both big and small.read more

Amanda Schuyler

19:03 05 Jan 22

Thank you Ola! We first contacted Atlas during the summer when our AC went dead. They made every effort to get it back... up and running quickly so we didn't have to suffer the heat. We signed an annual maintenance agreement with them on the spot. They are professional, knowledgeable, and friendly. They even take the time to explain in ordinary terms what they are doing and why. Should get a bonus star!read more

Donna Murray

12:30 11 Dec 21

Ola arrived on time, was friendly and courteous, and provided service in a professional manner. He was attentive to my... concerns about a return issue which he promptly addressed and corrected. The weather prevented him from servicing the outside unit during my morning appointment but he kept me posted and returned later the same day. He takes pride in his work and company, is knowledgeable, and offers helpful suggestions. I will be requesting Ola for future appointments.read more

Tamara Shelton

19:11 10 Dec 21

Ola is, quite simply put, built differently. He walked into my home to help my husband with our HVAC issues and by god... am I glad he did. He got straight to the point, diagnosed the problem in under a minute (he's lightning fast, SUPER quick), offered a quick fix and helped us build out an estimate for a new system. He is an efficient all-American machine with big weiner demeanor and nothing but dedication for his company and customers. 10/10 cool guy would recommend a visit.read more

Sue from England

15:12 08 Nov 21

You couldn't do any better with this company. Going above and beyond is an understatement with regard to them. Our... HVAC unit has given us so many problems but the staff, especially Ola and Brandon, approached each one so very professionally and resolved them all. Their customer service is prompt, very courteous and caring. I highly recommend them to anyone and everyone.read more

Angela DeBlasio

18:22 29 Oct 21

I continue to be impressed by the level of professionalism and excellence! And in today’s society -it’s those little... things that are really the big things that make me a loyal customer: shoe booties to protect my flooring, being on time, communication of arrival and issues/ no issues, and a high level of caring about my comfort! Each maintenance visit I have a different technician, but it’s the same high-level of customer service that I have come to expect and appreciate from atlas. I hope to continue to be a loyal customer for many years to come!read more

Eugene Holt

21:02 12 Oct 21

I continue to be impressed with the impeccable customer service and how they are more than willing to stand behind... their product. I cannot say enough about Brandon. He is a true professional and I continue to be amazed by his personal service. If I could rate more than 5 stars, I would.read more

Bill Kimbell

13:32 08 Oct 21

Jamie, Tyler and John D are the best. They installed the complete system within 5 hours. Drop clothes were laid down... throughout the house all debret was vacuumed up and all boxes were removed. Very respectful and extremely competent answering all my questions. My new system is working half as hard as before saving us money on electric bills.Way to go gentlemen. See you next year for maintenance.read more

Meghan McQuade Boyle

00:43 16 Sep 21

The air ducts and air flow in our recently purchased home was poor and the buildup within the ducts was a likely... culprit. Cory Keich, Atlas’ indoor air quality specialist, conducted a comprehensive clean of our ducts. No small feat in a 3,000 square foot home, Cory was meticulous, professional and very informative. Highly recommend his services to everyone! We are breathing easier, thanks to this service!read more

Reggie Smith

12:58 25 Aug 21

My service guy was on time and very respectful. He explained everything to the simplest level (with out making me feel... bad or dumb LOL). He was very friendly and even checked things to ensure the system would continue to work great after he left! Thank you Alex C. your the best!!!read more

Daniel Moon

21:10 24 Aug 21

Notice my AC was having a hard time keeping up with the recent heat. Went online and requested to schedule an... appointment (that was late Thursday night). First thing Friday morning I received a phone call from Jennifer. She was polite and attentive and scheduled me for their first available appointment. (Tuesday afternoon). I received a text message with information about my upcoming appointment and what to expect. Day before my appointment I received a text reminder f appointment and Jennifer also called and asked if we could adjust the appointment time as there was an earlier cancelation. On appointment day my technician Alex called before he was arriving and arrived right on time (my scheduled appointment time). He was polite and courteous. I asked a bunch of questions about what he was doing and inspecting(I am just a curious person) he answered all my questions and explained what he saw and what it could mean as far as repair or replacement. Alex gave me a ton of options concerning any repairs and it’s pricing. We came up with an acceptable plan and my house is cooler already. Highly recommend and will be having ATLAS do my AC/Heating service from here on out. Thanks!read more

Nicole Cherry

17:16 19 Aug 21

Ola really goes above and beyond to make sure you feel comfortable and thoroughly understand what’s going on with your... HVAC system. I would absolutely recommend him to anyone looking for a tech!Atlas in general is impeccable when it comes to communication. They’re upfront about timing and both times I had someone come out, they were able to come much earlier than scheduled which was perfect for me. Plus, if I needed to keep the original appointment time, that would have been no issue whatsoever.read more

Kenneth Williams

23:43 06 Aug 21

Exceptional! When you plan to spend a lot of money on a project like ours you want to have the right company to do it.... By far Atlas Heating and Air Conditioning is that company. We had several other companies come give us estimates, some didn’t call us back or even provide an estimate. Ones who did respond were almost double the cost! They were quick to have someone come out and give us an estimate. Jed arrived, spent the time to explain things. We were needing total duct replacement. He was one of the only ones to actually listen about us having spray foam insulation and went into the attic to see! Of course we wouldn’t want someone to do ducting work in the middle of summer in an oven. We tried to explain to the other companies about the attic being extremely cooler with the spray foam. Jed got back to us very promptly on the costs. He also took care and time to answer the zillion questions we had. He’s a true asset to their company. The job was scheduled in a very timely manner. The crew showed up right before time. They had two teams out here to get this job completed. Removed all our old ducting and replaced it with new, built a platform for the attic heat pump, removed the old equipment, replaced old lines. The first day went smooth done early. They are very coordinated. The second day they were done a lot earlier than we expected with only two techs needed. We couldn’t be happier. They were neat in their work, very courteous, and cleaned up after themselves. This nightmare we had been putting off is now done and beyond our expectations!read more

Shelia Obleton

02:10 01 Aug 21

My A/C went out Friday and I called Atlas Heating & Air Conditioning Saturday morning and Danielle was at my home by... noon on Saturday. Jacob was very professional and patient on the phone when making a same day appointment for me. Danielle was awesome; she's very professional, polite, patient and has great communication skills. Thank you for providing exceptional work on such a short notice!read more

Jessica Stanton

14:10 21 Jul 21

I am highly impressed with Atlas’ professionalism and quality. The tech called ahead and arrived exactly when he was... scheduled to be here. Although surprisingly young, he was very knowledgeable, friendly, and efficient at his job. Highly recommend this company. Very impressive.read more

Rick Mead

12:33 20 Jul 21

I’ve been a customer for 11 years. I always receive great service from Atlas. The technicians are on time and take the... the time to understand your concern. They take the time to properly diagnose and repair your system. My wife called me frantically at work to say the a/c had quit working. I called Atlas and within two hours, one of their techs were at my house. Luckily it was just a defective thermostat that was replaced under warranty. The tech then took the time to inspect the rest of our system to ensure we wouldn’t have any other issues. Great customer service.!!!!! Highly recommend Atlas for any hearing or a/c needsread more

Emily Glisson

19:18 15 Jul 21

My A/C went out during the night, and when I called in the morning I was able to get a same day appointment - they even... called ahead and were able to come earlier than planned. Alex and Danielle were both awesome! Very professional, polite, and took their time explaining the issues to me and discussing my options. Thank you!read more

taylor johnson

00:17 15 Jun 21

Ola was fantastic! He was very educational, professional, personable, and polite! If I could give 10 stars I would! He... made sure we were taken care of in this heat despite how busy he is. Couldn’t have asked for a better experience! I always expect the best from Atlas and that’s exactly what I got this evening! ☺️ Thank you!read more

Stephanie Walker

11:20 19 May 21

Atlas is always on time, professional, courteous, and thorough. Alex was our service tech this time and he was great!... Checked everything in detail and cleaned the system thoroughly. Last time Danielle came out when the AC stopped working, she found the issue and had it fixed with an hour (even gave me a discount!). Both were awesome! I’ve used them for the last few years for their Total Comfort program and its worth every penny! The service is incredible. Won’t use anyone else-thank you!read more

claudia scott

23:32 07 Apr 21

We had David come to the house and he did such a exceptional job and helped me with all my questions I had! He even... came back to help me with a small electrical problem. Couldn’t ask for a better person! Thanks DavidHad my new HVAC installed today and be absolutely happy with the work and the guys that where here!! They cleaned everything up and helped me with another little problem in the attic. I would definitely choose them again and will take the maintenance service too!! 5 stars ⭐️ ⭐️⭐️⭐️⭐️Today I had a problem with my nest thermostat and the woman they send was awesome in finding the problem within a minute! I was so happy . I always use atlas and never had a problem, very nice people and came within the hour. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ All the wayread more

Janet Ourt

20:14 07 Apr 21

We have had a maintenance contract with Atlas for 6 years and are highly satisfied with their service in maintaining... our main system. We also purchased a Mitsubishi Mini Split system for a bonus area from Atlas and this was a great solution for that space. This is a company with high integrity and extremely well trained technicians like Ola, that stand behind their equipment, parts, repairs, and services. Ola performed the spring/summer Total Comfort Maintenance to our systems today. He explained things to watch out for, as our main system is aging, and answered every question. He is friendly, knowledgeable, and helpful in educating us regarding our systems. We had an emergency repair issue several years ago on a weekend, and the owner provided “extra mile service.” Atlas Heating and Air Conditioning is a first class company!read more

Amy Lovello

13:42 05 Apr 21

We have been using Atlas Heating and Air for the last four years. We always sign up for their total comfort package... which includes spring and fall service and some other perks. I like knowing my units have been cleaned and checked before using them for the season. The technicians are so professional and knowledgeable. They are able to clearly explain any work that needs to be done and any issues they see. They also look out for other basic home owner issues that I might not see since I don't go under my house all the time. I highly recommend Atlas Heating and Air.read more

La Kesha Woodcox

21:53 20 Oct 20

EXCEPTIONAL service as usual!!!Atlas has THE BEST customer service in town!!! They’re punctual, professional, and... fair. Technicians are TOP NOTCH. They are extremely knowledgeable, thorough, friendly, and professional. Outstanding service!!read more

Andrea Cogley

15:07 30 May 20

If in need of professional, and experienced customer service from a heating and air conditioning company, Atlas Heating... and Air Conditioning Inc. is the company for you. You will be provided with a free estimate and discussion of options available. The price given is at or below the prices you'll receive from other estimates. The service technicians arrive on time as scheduled, are very polite, professional, and respectful, and do an excellent job. The system installed is doing a great job, as promised. We are so happy we found Atlas Heating and Air Conditioning Inc.read more

Tomeka O'Bannon

21:31 29 May 20

This company is the Best! My AC stopped working all of a sudden and I made a call to Atlas. The service manager,... Brandon, arrived to my home on time and quickly located and fixed the issue. He thoroughly explained to me what caused my AC to fail. He spoke in simple terms so that I could better understand what was going on. Please, only call Atlas Heating and Air for service. They are professional, prompt and affordable. I highly recommend them!read more

kathleen nohe

13:59 27 May 20

We have been using this company for years. They have always been knowledgeable and professional. Danielle came today... and was just lovely. I would definitely recommend Atlas to anyone looking for a good system and service. Thanks!read more

Kevin Baura

13:56 22 May 20

My experience with Atlas Heating and Air has been exceptional from the beginning of doing business with them. Today I... was scheduled for the Spring Seasonal Service. I was reminded ahead of time by email as well as text. The technician was ahead of schedule and called to make sure it was convenient for him to arrive 30 min early. He answered all my questions and offered suggestions on ways to keep my units running efficiently. He listened well and was professional. He did not rush through the inspection to get to his next appointment. In a time when good customer service is often lacking, I want to give Tyler kudos for going above and beyond my expectations. Upon completion, I received an email with an invoice that detailed exactly want was done. From beginning to end Atlas Heating and Air gets a 5 star rating from me. Happy customer!read more

Cathy Krzywiecki

19:56 28 Apr 20

We have had a full maintenance agreement with them for the last 6 months. They are very prompt in scheduling... appointments, technicians are courteous and punctual. The company provides very good service at a reasonable price. Any repairs are explained completely beforehand and are done at our discretion. Peace of mind is worth a lot.read more

Tim Cochran

23:43 15 Apr 20

Very impressed with timeliness, and professionalism. Great Rheem product. They installed in one morning, and kept the... home spotless! Will definitely use them again. Best quote out of three for same exact system.Update 5 weeks after installation: This is absolutely the best decision I ever made! My home cools down in minutes instead of hours. I am sure My electrical bill will go down. My next door neighbor commented how they did not hear the grinding whine of my AC...Only theirs (its the same type and age as my old one). They are having Atlas replace their AC next month. Atlas... You have me as a customer for life! Tim C. Martinez, Garead more

Ciara Murray

22:22 14 Apr 20

Ola is AMAZING!!! He is so handsome!! Please always send this wonderful knowledgeable man to my house! I’m not... technically inclined when it comes to mechanical things, and he is so helpful explaining to me in a way I can understand. He is very professional and kind hearted I can tell he truly cares for this companies customers.read more

Terrelle Harris

23:27 08 Apr 20

My experience with ATLAS HVAC was great! I called to schedule an appointment about an issue and they were able to come... out within hours. The appointment was scheduled for 4 p.m. and I received a call around 4:10 with an introduction and initial findings. Before any services were rendered, the technician was honest and forthright in explaining the issue and different service options. She didn't try to fast talk me or recommend a service that I didn't need. It was stress free, refreshing and a pleasant experience.read more

Walter Dimalanta

22:42 16 Mar 20

Robert provided fantastic maintenance service and informed us on everything he was doing. Very professional, thorough,... and friendly. This is our first time using Atlas, and I’ll definitely keep using them. Outstanding customer service from making the appointment to actual service by the technician.read more

Beth Snevely

15:02 15 Mar 20

We recently moved into a new house, so we wanted to be sure our HVAC was in good repair. Danielle came out and did a... thorough job, let us know what she saw, and also educated us and helped us to understand what we can do to keep the unit running well. Going into the Spring/Summer, I am much more confident in our system after this check-up!read more

Pete Malone

22:03 10 Mar 20

Our service technician, Brandon, was prompt, thorough and very professional. He fully explained his findings and... recommended corrective action. We have used Atlas for nearly 2 years and highly recommend them. They are, without a doubt, the best Heating and Air Co we have ever used.read more

Evelyn Rivera

22:32 22 Feb 20

This is the first time I use this company Atlas Heating. I was very impress with the response. I called the call center... 0n Saturday at 10 am and by 10:15am I had a call from Brandon Gregoire the technician to schedule an appointment for the same day. The appointment was scheduled for 3 pm and because he finished the job before my appointment he called me to see if he could come sooner. That was very professional of him. Of course I told him yes after waiting a week to get heat. I had called other companies a week ago and they never responded until I decided to call Atlas Heating. Brandon is very professional and knowledgeable in his field. He explained everything he did in details and withing 20 minutes he found the problem. In addition to fixing the problem with my heating system he made some observation of how the other company that had installed my system last year. He explained to me how the system was designed to work and to be installed. He made the recommendation to install it as it was designed to be in order for the best effective use. My system is now working great thanks to Brandon's expertise. Do I recommend this company? The answer is YES! Thank you Brandon!read more

Shanice Norris

16:19 19 Feb 20

David was awesome! Very friendly. He is very knowledgeable and explained everything that he had done and/or checked.... Atlas provided clear instructions prior to appointment. They also provided appointment time updates via text message which I appreciate. David arrived early which was great. Thank you David!read more

Freddy Bullock

17:27 15 Feb 20

I want to thank Danielle for her excellent service. She came and serviced our heating unit in a timely manner. She... explained everything to us by making sure she went over all issues with our heating unit and explaining the Atlas service plan. Thanks Danielle for a great job!read more

Angela Avelar-Beaumont

17:57 07 Feb 20

Ola is a very skilled technician! He was polite and respectful the entire time he was at my home. He took the time to... show me and explain what was going on with my hvac unit. I feel as though he did a thorough job and I appreciate his attention to detail. Plus, he was very kind to my daughter while she tried to insert herself into the conversations. I would highly recommend Ola and Atlas!read more

Lindsey L

15:18 20 Jan 20

Danielle is an awesome tech! Super friendly and knowledgeable and explained what she was doing and why throughout the... whole process. I also think the estimate I received was reasonable. Highly recommend Atlas (especially if you get Danielle!)read more

Melody

17:12 16 Jan 20

Atlas is a great company! Called and they were out to check our unit in less than four hours. Our technician Ola was... very knowledgeable and work in an efficient manner. Will definitely call them again!read more

NeCole Reese

18:40 07 Jan 20

Atlas is great. We had to cancel several appointments due to inclement weather and they were really great about... following up and staying in communication. Ola and his assistant Tyler were great. He was really great at communicating what he was doing during the entire process, even leading up to their arrival and they were extremely punctual. While I am in this area I will definitely be using ATLAS for my future HVAC needs.read more

Sean Ollu

18:58 20 Dec 19

Danielle did an amazing job with my ac unit. She took time to explain the issues with the system and recommended... solutions to those she couldn't fix right away. Overall, she did a very professional jobread more

Melissa Mahabir

17:45 17 Dec 19

My experience with Atlas was excellent. Communication prior to the appointment was great. Danielle and the other... technician arrived on time. She was extremely thorough, knowledgeable, and pleasant. I really feel like they went the extra mile to diagnose my issues and correct what they could. I feel like I can trust them to do the work needed.read more

Sheena Williams

18:34 11 Dec 19

Ola did an excellent job! He arrived on time was professional and very personable. He was very knowledgeable too. Give... me suggestions to upgrade my units and was NOT pushy on selling anything.read more

Kristen Lorensen

19:10 25 Nov 19

We were very impressed with the amazing work and customer service given to us today by Atlas! The professional who... serviced our HVAC was Danielle and she couldn’t have been any more friendly, helpful, and nice to talk to. We would recommend Atlas to anyone!read more

Alex Schoiber

18:34 02 Nov 19

Called at 10:30am and had a technician out by 1:15pm on a Saturday! Brandon was able to quickly diagnose the problem... and fix it without any problems. Brandon took the time to go the extra mile to ensure everything was good with our system! Would highly recommend Atlas!read more

Dr. Christine Green

02:23 02 Nov 19

We needed to have our air conditioner checked at our local church. The employees answered immediately, made an... appointment in a timely matter, and provided great service. They were very honest and if their company did not provide the services we needed, they referred us to another honest and reliable company. I could call Mr. Pat, the owner and Brandon. They would call back immediately and help with any assistance that was needed. I highly recommend this company. They are well oriented in customer satisfaction, not just making money. They are blessed because they are doing what God requires of us; taking care of, loving His people, and being honest and reliable; always ready to serve. They recently installed an air conditioning unit in my friend's house and they, too, are well pleased with the discounts and quality (not quantity) service given. We need to see more honest companies like this with integrity. Amenread more

Barbara and Bill Reimer

12:36 27 Oct 19

The tech showed up on time and even gave us a courtesy call 15 minutes out, which we appreciated. He was very efficient... in checking everything and delivered great customer service by being friendly and informative. After his inspection, he took the time to explain his findings and recommendations. We appreciate your business and will continue to use Atlas for serviceread more

Bob Gruber

21:39 10 Oct 19

Highly recommended! Technicians were on time, polite, efficient, and considerate. Service and product were delivered as... quoted. Thank you Pat for the professional service.>>Update... my previous remarks were after replacing my old main unit. I was so pleased with that job I just had my older upstairs unit replaced today. If you are reading this review in anticipation of HVAC work I strongly recommend that you call Atlas Heating and Air Conditioning. Based on two experiences with them (and four previous companies) they are the best in the in the area.read more

Richard Sealy

18:02 30 Sep 19

Quick awesome service. Danielle was very professional and took the time to answer all of our questions and concerns. ... Called Atlas and they were able to service us the same day. Would definitely recommend and use this company again.read more

Terri Hawkins

22:01 24 Sep 19

Danielle was incredible. She came in and automatically saw what the problem was. I can’t thank her enough for fixing my... ac unit. I personally want her to come back for all my service unit needs. I recommend everyone personally ask for her. She will definitely take care of business. Danielle by my book is the best person on staff. Ms. Hawkinsread more

Jeff Klima

20:09 09 Sep 19

So where do I start. They were on time. Very professional very courteous. The price was right and they did exactly what... they said they were going to do. Clean up their mess. Did not hardly know they were even there. Would recommend very highly. We are looking forward to doing more business with Atlas Air Conditioning.”read more

M J

14:00 05 Sep 19

My Husband called Atlas Heating and Air Conditioning, from start to finish "TOTAL PROFESSIONALISM!!! They diagnosed the... issue quickly, told us what was to be done to rectify the issue, Janet was awesome at working with us in reference to scheduling. Ola and Brandon arrived earlier than anticipated which was AWESOME, got directly to work and we couldn't be happier. Thank you to the staff of Atlas Heating and Air Conditioning for all of the assistance that they provided. I would absolutely recommend them to anyone with any type of heating or a/c issue or simply for service!!!!!!!!read more

Kristine Vazquez

15:39 30 Aug 19

Five stars for this business! Our upstairs AC wasn't working so my husband called and they had someone come out the... very next day to take a look at our AC unit. Ola was very professional and explained in great detail what he found wrong with the system. He provided price quotes and was upfront about everything. He was polite and very professional. He fixed what was wrong and explained what needed to be done in the future. I would highly recommend this company to our friends and neighbors!read more

Cyndee Farrell

18:49 22 Aug 19

I feel a sense of security when we deal with Atlas and their service technicians. The whole process of them doing our... bi-annual service check is pleasant and informative. I have met some of the most personable and knowledgeable technicians as a customer of Atlas. Over the years, they have serviced our 13 yr old unit and installed our brand new unit in 2017. Today our service tech was Ola and I am very pleased with his knowledge, professionalism and answers to my questions. Thank you!read more

Kelly Arroyo

15:04 18 Aug 19

Ola was extremely friendly and through. He came out to fix our AC today (Sunday) when he could be with his family. We... are extremely thankful and highly recommend this company for your AC needs. Our AC is no longer at 81° and is livable. It was a fairly quick visit because he optimized his time with hard work. Again, I can’t emphasize enough how personable Ola was.read more

Starla Jenkins

16:07 15 Aug 19

Ola is AMAZING! He explained everything and I got to ask questions. He even went above and beyond. I really appreciate... that he took the time to put me at ease. Really friendly and very knowledgeable. He knows his stuff and that is extremely important. Honesty goes a long way in his integrity is impeccable!read more

Shirley Bernier

13:37 12 Aug 19

Danielle came out to the house this morning to check out our ac unit. It wasn't working as well as it should. She... looked at everything and explained exactly what was going on with our unit. She also gave us various ways to not only fix the cooling issue in the house but also helped us quickly and efficiently with the fixes to the ac. She is very upbeat, honest, and extremely kind. Worked through all of our questions and concerns and gave a better understanding of how the ac/heater works in our home. We will be calling Atlas again for all of our heating and cooling needs.read more

Justin

20:50 09 Aug 19

We recently had some issues with our AC and contacted Atlas. They sent out Brandon Gregoire, and he was able to quickly... identify the issue and each step he would be taking with a quote beforehand. There were no surprises, no messing around, and great service the whole way through. I would strongly recommend Atlas to anyone looking for a great company.read more

Christian Downs

14:06 09 Aug 19

100% Satisfied with Atlas! Customer service has been outstanding from sales, techs, back shop and the owner. They... installed a new unit last year and are keeping my old one in good shape! Senior Tech Brandon Gregoire took todays service call. He was precisely on time, friendly, polite, very efficient and easily explained the answers to my questions. Look no further than Brandon and Atlas!read more

Robin Smith

15:33 07 Aug 19

I normally do not complete reviews since they would hurt most companies. I have to say that I was completely blown... away by the service, patience and knowledge of Danielle from Atlas Heating and Air Conditioning. Completely thorough with the maintenance of my two systems and explained everything to me on her recommendations. It does not hurt that she is also a friendly person. The explanations she supplied were very detailed and I really appreciated. Highly recommend Danielle and the company.read more

Erica Sanders

12:57 05 Aug 19

Today's service visit was pleasant and smooth from start to finish. I highly recommend their Total Comfort maintenance... plan. A special thanks to Ola for taking the time to bringing certain issues to my attention, no matter how small.read more

Cindy Mc

17:20 02 Aug 19

AC broke was over 90 in house. All Atlas services were very punctual and well mannered. Olaf, Jamie and Tyler could... not have done better. They stuck with it in heat until job was done and they tested AC and heat to make sure all was right. Cleaned up work site to look better also.read more

Christin DuBois

14:28 29 Jul 19

Very happy with the service! Took his time to go over everything, explained repairers before fixing them. Fantastic... customer service! Prices are very affordable. Highly recommend them!read more

M Willis

15:49 26 Jul 19

Mr. Ola is amazing. As an Atlas technician he was honest and clear about every step he took. I am always apprehensive... about technical things but he made me feel confident in my decisions because he laid out all the options that were available to me, and didn’t just give me one option. Thank you so much for your expertise and for caring about your customer.read more

Larry Conger

03:16 26 Jul 19

Pat and his crew always come out and do a wonderful job for me, I get them to inspect my heating and air conditioning... systems and they always make recomendations to help keep my systems running smoothly. Customer service is top notch and they will go the extra mile for you however they can to please the customer. The south is very hot and humid, so if you need a great working system or just need a brand new heater and AC system, these guys are the best and very prompt. They came through many times for me in the past and I appreciate them by being a loyal customer.read more

Takezo Miyamoto

16:55 07 Jul 19

First: Completely professional, and personable. I had done most of the troubleshooting prior to the technician... arriving. He verified my findings and found more He told me they won't perform the repair because they can guarantee the work and will be back again, honesty and integrity. They gave me a quote and it was approx. What I figured to replace my aging AC & air handler unit. R22 refrigerant is not cheap. The install team put fabric tarps down and wore plastic covers over their shoes to protect our floor. Cleaned up attic and floor when complete. This is not some fly by night company if the deal seems to good to be true, it probably is. If I had more than 2 thumbs to out up I'd give it to them. Atlas Heating & Air Conditioning gets my highest praise!read more

J Gates

21:29 02 Jul 19

Atlas is the BEST A/C Company we’ve dealt with so far. Very HONEST, EFFICIENT, and PROFESSIONAL. They do EXCELLENT... thorough work and no hidden fees. I would HIGHLY recommend Atlas for any A/C replacement or repairs.read more

Jen Marty

14:39 01 Jul 19

I have used Atlas Heating and Air for several years now. This company has some of the friendliest customer service... agents and prompt, courteous, extremely knowledgeable technicians. They have always showed up on time, causing me never to have to wait. When a part went out on my A/C, they had someone at my house the same day I called (during the summer, which is the busiest time of the year for them). Based on my experiences I would say Atlas is the #1 company in the CSRA.read more

Jay Bo

21:42 11 Jun 19

2016: 100% great experience with Atlas. We have four Heating and A/C units serviced with them and have never been... disappointed. Always on time, great prices, and truly concerned about the quality of their work. I used four or five other companies in town before I found Atlas. I'll never use anyone else again. I only wish I'd found Atlas sooner.2018: Another great service from Atlas...Danielle was exactly on time for the appointment. She was friendly, knowledgeable, and took the time to answer all of our questions in such a way that it was easy to understand. She listened to our issues and thoroughly presented us with the possible causes and solutions. I felt that she was extremely honest and genuinely cared about providing the best service possible. I have delt with Atlas Heating and Air for multiple problems, routine maintenance and new A/C units. I would recommend Atlas to anyone needing Heating or A/C assistance.2018: My last old A/C finally died. I already knew that I was going to have Atlas do the work but just out of curiosity I had two other reputable companies stop by and give me a quote. Both companies have been in the area for several decades and do fine work. All three companies including Atlas suggested the same brand and model for the replacement A/C. The difference was between $700 and $1300 dollars more than my quote with Atlas…for the same equipment. Again, top quality service, best price and Atlas didn’t try to sell me things I didn’t need. They had my furnace and A/C installed in less than seven hours. Thanks again, Atlas.2019: Atlas was superb as usual. On time, courteous, and through. Best service in town. I would definitely recommend Atlas to anyone need heating or air service.read more

Natalie McLeod

03:43 05 Jun 19

The folk at Atlas are always willing to help. They have tackled some tough jobs for me at my home and at some... commercial properties I own and the always come through. Too often I found service personnel who obviously did not know much about the Carrier Infinity units that were installed in the apartments in my building. Atlas can handle those, the mini-splits, and my home units, equally well. Thank goodnes I have them on my team!read more

Steven Yi

13:42 28 May 19

Danielle is a great technician! I've also had the pleasure of working with Patrick. They both go above and beyond and... am very happy with the service they've provided thus far. Much better than the competition in my opinion (Sig Cox and Busby's).read more

Eric Fekete

15:56 16 May 19

Great staff and service. We had Atlas Air contracted through our property manager to address an issue with the AC at... our rental property. Daniella was quick to respond, took the time to do a thorough assessment of our system, and completed the repair. In addition, she noted that the type of refrigerant in the system was outdated and is being phased out by the EPA, and provided us additional resource material for more information on the initiative. She also noted that the system was past its expected lifespan, and offered several options for replacement, including favorable financing options.We decided to sell the property, but this repair helped us avoid a larger expense when getting the house ready for sale. We couldn’t be more satisfied with the work and appreciated the thoroughness of Danielle, who took the time to detail the issue in writing. I’d highly recommend them to care for your needs. In this day and age where customer service and personalized attention seems to have gone out the window, this company know how to bring back that old-world touch of class.read more

Kathleen Cavender

13:21 15 May 19

Editing my review after 7 months. Something has changed recently. Their technicians are wonderful and do their jobs... well. Their front office is abyssmal. I've scheduled maintenance with them twice in the past few months and they've no-showed. They did it twice last year as well. Their billing department isn't exactly on par either.Update 5/15/19 - Atlas reached out to me today to find out where the communication break down happened. I appreciate that.read more

Morgan Gillies

22:23 25 Apr 19

Danielle came to inspect both of our AC units at our home. She was extremely knowledgeable, friendly, and professional.... She explained everything in great detail that I didn’t understand and answered all of our questions. We will be contacting them for all future needs and regular service. Would/will recommend them to everyone.read more

Heidi Elson

22:51 10 Apr 19

Masters week in Augusta, GA and Pat with Atlas came to the rescue! We had rented out our home for Masters and when the... guests came home the house was hot and the air conditioning was not coming on. Pat called me back after 5:00pm and came right over! His customer service is exceptional and fast! Highly recommend this Heating and Air Conditioning company. I have used them for my home and rentals and they are honest and trustworthy.read more

Andy Strain

16:53 29 Mar 19

Excellent customer service which is a breath of fresh air these days. Joe did an excellent job checking both our units... and letting me know future suspect parts that are nearing their life expectancy. He was about 10-minuets early and was very respectful in our home making sure to wear shoe covers. He answered all of my questions (and I had a lot of them) and he was never put out with me asking. If I could give more than 5-stars I would for sure. Very pleased with the service and overall company.read more

Alexis McGruder

05:10 04 Feb 19

I highly recommend!!!! This company was such a BLESSING! They assisted us in such a timely prompt manner! As soon as we... called they were willing to help us! They were more concerned about fixing our issue than themselves! The staff were so attentive and kind including front desk employee, to all the techs that came out, to the manager Patrick! They showed more than excellent customer service! They are absolutely the BEST!read more

Steve Krecskay

11:06 24 Jan 19

Atlas could not be more terrific. They were extremely prompt, very courteous and resolved my problems with my AC unit... with great efficiency and attention to detail. I would not hesitate to highly recommend them to anyone with need of heating or air conditioning service. They also provide a great twice a year check up for an extremely reasonable price and are very thorough in their inspection of your system. I would not even consider calling anyone else in the future.“Prompt and courteous. Technician was very knowledgeable and tracked the problem down no matter how long it took. Office personnel were very quick and attentive to my need for service and scheduled and dispatched Technician almost immediately. I am extremely satisfied with Atlas”read more

melanie2341b

23:24 12 Jan 19

Incredible Service! I called after 9 o’clock due to my heat being out, the receptionist I spoke with was kind and... quick to have a technician give me a call. My technician called me within 5 minutes, he asked me question about what was happening and then helped guide me through troubleshooting the issue myself, and to help him figure out the underlying issue. My technician even FaceTimed me in order to see my unit to further examine the issue. I scheduled a service for the following day, and my technician was on time for my appointment, worked quickly, diagnosed the issue accurately, and fixed my unit and restored my heat! I am absolutely blown away by the quality of the customer service they provided and how the technician went above and beyond in helping me through my service. What a wonderful company! I will be recommending them to everyone I know.read more

Jacquelyne brown

02:57 11 Jan 19

This was my first time using Atlas heating and air conditioning. Janet was so helpful setting up my appointment for the... first time. Danielle was my technician. She was very thorough with her work when it came to our ac unit. She explained everything in detail. I finally feel like I found a company that is trust worthy and most importantly knows how to do there job and gets the job done. Thank you so much!read more

Janet Thomason

19:15 20 Dec 18

My association started with Atlas Heating and Air in 2013. I worked for a company where Atlas was one of our providers.... Pat was and is always professional. I moved away from the area but kept in touch. When I moved back 2 years ago he made me an offer I am grateful I didn't' refuse. I have been with the company now for 2 years. It is a pleasure to come to "work" each and every day. The "family" atmosphere that I experience here is by far the BEST work environment I have encountered. I feel valued, respected, and an important part of something much bigger than just a place to come to everyday. My journey has been a long and arduous one but I feel I am finally "home". Confucius once said,“Choose a job you love, and you will never have to work a day in your life."read more

Lesley Moore

13:15 20 Dec 18

Awesome service team. I have had several technicians service my home and they have all been wonderful. The last... technician came to check my system because there was a burning smell in the house. He checked everything and provided me with the details. Cory cleaned the air and dryer ducts this morning and it looks great! Highly recommend this company, they have always been friendly, honest, and courteous.read more

Cindy Gartner

14:28 03 Dec 18

Early this summer, one of our AC units was not working correctly and the company that installed them in our new home no... longer exists. So, after looking around and reading reviews, I called Atlas Heating and Air. They got someone over in a short time frame. They were professional, clean and most important, honest. We are very happy to be using their services.read more

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